Last Revised: May 25, 2018
Adapted from Google App Engine Terms of Service.
1. Your Agreement with RavenHQ
1.1. Your use of the RavenHQ service (the "Service") is governed by this agreement (the "Terms"). "RavenHQ" means RavenHQ LLC, located in Grapevine, TX 76051, United States and its subsidiaries or affiliates involved in providing the Service. The "Service" means the services RavenHQ makes available through this website, our API and any other software or services offered by RavenHQ in connection to any of those.
1.2. In order to use the Service, you must first agree to the Terms. You can agree to the Terms by actually using the Service. You understand and agree that RavenHQ will treat your use of the Service as acceptance of the Terms from that point onwards.
1.3. You may not use the Service if you are a person barred from receiving the Service under the laws of the United States or other countries including the country in which you are resident or from which you use the Service. You affirm that you are over the age of 16, as the Service is not intended for children under 16.
2. Your Account and Use of the Service
2.1. You must provide accurate and complete registration information any time you register to use the Service. You are responsible for the security of your passwords and for any use of your account. If you become aware of any unauthorized use of your password or of your account, you agree to notify RavenHQ immediately.
2.2. Your use of the Service must comply with all applicable laws, regulations and ordinances, including any laws regarding the export of data or software.
2.3. You agree not to (a) access (or attempt to access) the administrative interface of the Service by any means other than through the interface that is provided by RavenHQ in connection with the Service, unless you have been specifically allowed to do so in a separate agreement with RavenHQ, or (b) engage in any activity that interferes with or disrupts the Service (or the servers and networks which are connected to the Service).
3. Service Policies and Privacy
3.1. You agree to comply with the RavenHQ Acceptable Use Policy included available at https://ravenhq.zendesk.com/hc/en-us/articles/224378247-Acceptable-Use-Policy (or such URL as RavenHQ may provide) (the "Acceptable Use Policy") which is incorporated herein by this reference and which may be updated from time to time.
3.3 The Service shall be subject to the Data Processing Addendum (the "Addendum") which is available by submitting a request to firstname.lastname@example.org. Where applicable, you agree to the use of your data in accordance with the Addendum and all Applicable Data Protection Law(s).
3.4. You agree that you will protect the privacy and legal rights of the users of your application. You must provide legally adequate privacy notice and protection for those users. If the users provide you with user names, passwords, or other login information or personal information, you must make the users aware that the information will be available to your application and to RavenHQ.
4. Fees for Use of the Service
4.1. Subject to the Terms, the Service is provided to you without charge up to certain limits. Usage over this limit requires your purchase of additional resources or services. The pricing for additional resources and services can be found at http://ravenhq.com/pricing.html (or such URL as RavenHQ may provide).
4.2. For any upgrade or downgrade in plan level, your credit card that you provided will automatically be charged the new rate on your next billing cycle.
4.3. We calculate and bill fees and charges monthly. We may bill you more frequently for fees accrued if we suspect that your account is fraudulent or at risk of non-payment. You will pay us the applicable fees and charges for the Service using one of the payment methods we support. All amounts payable under this Agreement will be made without setoff or counterclaim, and without any deduction or withholding. We may increase or add new fees and charges for any existing Services by giving you at least 30 days’ advance notice. We may charge you interest at the rate of 1.5% per month (or the highest rate permitted by law, if less) on all late payments.
4.5. RavenHQ may change its fees and payment policies for the Service with thirty (30) days prior notice. Changes to the fees or payment policies will be posted in the Service FAQ or at https://ravenhq.zendesk.com/entries/21396176-Terms-of-Service (or such other URL RavenHQ may provide from time to time). Any outstanding balance becomes immediately due and payable upon termination of the Terms for any reason.
4.6. You may not develop multiple Applications to simulate or act as a single Application or otherwise access the Service in a manner intended to avoid incurring fees.
5. Content in the Service and Take Down Obligations
5.1. You understand that all information (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images) to which you may have access as part of, or through your use of, the Service are the sole responsibility of the person from which such content originated. All such information is referred to below as the "Content". The term Content shall specifically exclude the web application that you create using the Service and any source code written by you to be used with the Service (collectively, the "Application").
5.2. RavenHQ reserves the right (but shall have no obligation) to pre-screen, review, refuse or remove any or all Content from the Service. You agree to immediately take down any Content that violates the Acceptable Use Policy, including pursuant to a take down request from RavenHQ. In the event that you elect not to comply with a request from RavenHQ to take down certain Content, RavenHQ reserves the right to directly take down such Content or to disable the Application.
5.3. In the event that you become aware of any violation of the Acceptable Use Policy by an end user of the Application, you shall immediately terminate such end user's account on your Application. RavenHQ reserves the right to terminate end user RavenHQ accounts or disable the Application in response to a violation or suspected violation of the Acceptable Use Policy.
5.4. You agree that you are solely responsible for (and that RavenHQ has no responsibility to you or to any third party for) the Application or any Content that you create, transmit or display while using the Service and for the consequences of your actions (including any loss or damage which RavenHQ may suffer) by doing so.
5.5. You agree that RavenHQ has no responsibility or liability for the deletion or failure to store any Content and other communications maintained or transmitted through use of the Service. You further acknowledge that you are solely responsible for securing and backing up your Application and any Content.
6. Proprietary Rights
6.1. You acknowledge and agree that RavenHQ (or RavenHQ's licensors) own all legal right, title and interest in and to the Service, including any intellectual property rights which subsist in the Service (whether those rights happen to be registered or not, and wherever in the world those rights may exist).
6.2. Unless you have agreed otherwise in writing with RavenHQ, nothing in the Terms gives you a right to use any of RavenHQ's trade names, trade marks, service marks, logos, domain names, and other distinctive brand features.
6.3. Except as provided in Section 8, RavenHQ acknowledges and agrees that it obtains no right, title or interest from you (or your licensors) under these Terms in or to any Content or the Application that you create, submit, post, transmit or display on, or through, the Service, including any intellectual property rights which subsist in that Content and the Application (whether those rights happen to be registered or not, and wherever in the world those rights may exist). Unless you have agreed otherwise in writing with RavenHQ, you agree that you are responsible for protecting and enforcing those rights and that RavenHQ has no obligation to do so on your behalf.
7. License from RavenHQ and Restrictions
7.1. RavenHQ gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to you by RavenHQ as part of the Service as provided to you by RavenHQ. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Service as provided by RavenHQ, in the manner permitted by the Terms.
7.2. You may not (and you may not permit anyone else to): (a) copy, modify, create a derivative work of, reverse engineer, decompile or otherwise attempt to extract the source code of the Service or any part thereof, unless this is expressly permitted or required by law, or unless you have been specifically told that you may do so by RavenHQ, in writing (e.g., through an open source software license); (b) attempt to disable or circumvent any security mechanisms used by the Service or any Application; (c) use the Service to create an Application that performs a malicious activity, including but not limited to spamming users, harvesting usernames and passwords, performing unauthorized scans of machines or ports or creating DoS attacks; or (d) upload or otherwise process any malicious content to or through the Service.
7.3. Unless RavenHQ has given you specific written permission to do so (e.g., through an open source software license), you may not assign (or grant a sub-license of) your rights to use the Service, grant a security interest in or over your rights to use the Service, or otherwise transfer any part of your rights to use the Service.
7.4. Open source software licenses for components of the Service released under an open source license constitute separate written agreements. To the limited extent that the open source software licenses expressly supersede these Terms, the open source licenses govern your agreement with RavenHQ for the use of the components of the Service released under an open source license.
8. License from You
8.2. You agree that RavenHQ, in its sole discretion, may use your trade names, trademarks, service marks, logos, domain names and other distinctive brand features in presentations, marketing materials, customer lists, financial reports and Web site listings (including links to your website) for the purpose of advertising or publicizing your use of the Service.
9. Modification and Termination of the Service
9.1. RavenHQ is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Service which RavenHQ provides may change from time to time without prior notice to you, subject to the terms in Sections 4.5 and 11.2. Changes to the form and nature of the Service will be effective with respect to all versions of the Service (including the Deprecated Version of the Service); examples of changes to the form and nature of the Service include without limitation changes to fee and payment policies, security patches, added functionality, and other enhancements.
9.2. If RavenHQ in its discretion chooses to cease providing the current version of the Service whether through discontinuation of the Service or by upgrading the Service to a newer version, the current version of the Service will be deprecated and become the Deprecated Version of the Service. RavenHQ will issue an announcement if the current version of the Service will be deprecated. For a period of 3 years after an announcement (the “Deprecation Period”), RavenHQ will use commercially reasonable efforts to continue to operate the Deprecated Version of the Service and to respond to problems with the Deprecated Version of the Service deemed by RavenHQ in its discretion to be critical. During the Deprecation Period, no new features will be added to the Deprecated Version of the Service.
RavenHQ reserves the right in its discretion to cease providing all or any part of the Deprecated Version of the Service immediately without any notice if:
(A) you have breached any provision of the Terms (or have acted in manner that clearly shows that you do not intend to, or are unable to comply with the provisions of the Terms); or
(B) RavenHQ is required to do so by law (for example, due to a change to the law governing the provision of the Deprecated Version of the Service); or
(C) the Deprecated Version of the Service relies on data or services provided by a third party partner and the relationship with such partner (i) has expired or been terminated or (ii) requires RavenHQ to change the way RavenHQ provides the data or services through the Deprecated Version of the Service; or
(D) providing the Deprecated Version of the Service could create a substantial economic burden as determined by RavenHQ in its reasonable good faith judgment; or
(E) providing the Deprecated Version of the Service could create a security risk or material technical burden as determined by RavenHQ in its reasonable good faith judgment.
At any time prior to discontinuing the current version of the Service or upgrading to a new version of the Service, RavenHQ may, in its discretion as part of its continuing innovation to provide the best possible experience for its users, label certain features or functionality of the Service as "experimental." This Section 9.2 of the Terms will not apply to any features or functionality labeled as "experimental."
This Section 9.2 of the Terms also will not apply to the Service (as defined in Section 7.1).
9.3. You may discontinue your use of the Service at any time. RavenHQ may, at any time, terminate your use of the Service if (A) you have breached any provision of the Terms (or have acted in manner that clearly shows that you do not intend to, or are unable to comply with the provisions of the Terms); or (B) RavenHQ is required to do so by law (for example, due to a change to the law governing the provision of the Service); or (C) the Service relies on data or services provided by a third party partner and the relationship with such partner (i) has expired or been terminated or (ii) requires RavenHQ to change the way RavenHQ provides the data or services through the Service; or (D) providing the Service could create a substantial economic burden as determined by RavenHQ in its reasonable good faith judgment; or (E) providing the Service could create a security risk or material technical burden as determined by RavenHQ in its reasonable good faith judgment.
9.5. Upon any termination of the Service under Sections 4 or 9 , these Terms will also terminate, but Sections 6.1, 10, 11, 12, and 16 shall continue to be effective after these Terms are terminated.
10. EXCLUSION OF WARRANTIES
10.1. NOTHING IN THESE TERMS, INCLUDING SECTIONS 10 AND 11, SHALL EXCLUDE OR LIMIT RAVENHQ'S WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW.
10.2. YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK AND THAT THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."
10.3. RavenHQ, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS MAKE NO EXPRESS WARRANTIES AND DISCLAIM ALL IMPLIED WARRANTIES REGARDING THE SERVICE INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, RavenHQ, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO YOU THAT: (A) YOUR USE OF THE SERVICE WILL MEET YOUR REQUIREMENTS, (B) YOUR USE OF THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR, AND (C) USAGE DATA PROVIDED THROUGH THE SERVICE WILL BE ACCURATE.
11. LIMITATION OF LIABILITY
11.1. SUBJECT TO SECTION 10.1 ABOVE, YOU EXPRESSLY UNDERSTAND AND AGREE THAT RAVENHQ, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY. THIS SHALL INCLUDE, BUT NOT BE LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS.
11.2. THE LIMITATIONS ON RAVENHQ'S LIABILITY TO YOU IN PARAGRAPH 11.1 ABOVE SHALL APPLY WHETHER OR NOT RavenHQ HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.
12.1. You agree to hold harmless and indemnify RavenHQ, and its subsidiaries, affiliates, officers, agents, employees, advertisers, licensors, suppliers or partners, (collectively "RavenHQ and Partners") from and against any third party claim arising from or in any way related to (a) your breach of the Terms, (b) your use of the Service, (c) your violation of applicable laws, rules or regulations in connection with the Service, or (d) your Content or your Application, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and attorneys' fees, of every kind and nature. In such a case, RavenHQ will provide you with written notice of such claim, suit or action.
13. Policies Regarding Copyright and Trademarks
13.1. You agree to set up a process to respond to notices of alleged infringement that comply with the United States' Digital Millennium Copyright Act ("DMCA notices"). It is RavenHQ's policy to respond to DMCA notices or other applicable copyright laws and to terminate the accounts of repeat infringers. We reserve the right to take down content in your Application or, if necessary, the Application itself upon receipt of a valid DMCA notice.
13.2. Any use of RavenHQ's trade names, trademarks, service marks, logos, domain names, and other distinctive brand features must be in compliance with the Terms.
14. Other Content
14.1. The Services may include hyperlinks to other web sites or content or resources or email content. RavenHQ may have no control over any web sites or resources which are provided by companies or persons other than RavenHQ.
14.2. You acknowledge and agree that RavenHQ is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such web sites or resources.
14.3. You acknowledge and agree that RavenHQ is not liable for any loss or damage which may be incurred by you or users of your Application as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such web sites or resources.
15. Changes to the Terms
15.1. RavenHQ may make changes to the Terms from time to time. When these changes are made, RavenHQ will make a new copy of the Terms available at https://ravenhq.zendesk.com/entries/21396176-Terms-of-Service
15.2. You understand and agree that if you use the Service after the date on which the Terms have changed, RavenHQ will treat your use as acceptance of the updated Terms.
16. General Legal Terms
16.1. The Terms and any policies, agreements, addendums, or exhibits, which form part of and are incorporated into the Terms by reference, constitute the whole legal agreement between you and RavenHQ and govern your use of the Service (but excluding any services which RavenHQ may provide to you under a separate written agreement), and completely replace any prior agreements between you and RavenHQ in relation to the Service.
16.2. There are no third party beneficiaries to these Terms. The parties are independent contractors, and nothing in these Terms creates an agency, partnership or joint venture.
16.3. If RavenHQ provides you with a translation of the English language version of these Terms, the English language version of these Terms will control if there is any conflict.
16.4. You agree that RavenHQ may provide you with notices, including those regarding changes to the Terms, by email, regular mail, or postings on the Service. If you have provided RavenHQ with your email address, RavenHQ has the right to send you any notices required by law by email instead of by regular mail.
16.5. You agree that if RavenHQ does not exercise or enforce any legal right or remedy which is contained in the Terms (or which RavenHQ has the benefit of under any applicable law), this will not be taken to be a formal waiver of RavenHQ's rights and that those rights or remedies will still be available to RavenHQ.
16.6. RavenHQ shall not be liable for failing or delaying performance of its obligations resulting from any condition beyond its reasonable control, including but not limited to, governmental action, acts of terrorism, earthquake, fire, flood or other acts of God, labor conditions, power failures, and Internet disturbances.
16.7. The Terms, and your relationship with RavenHQ under the Terms, shall be governed by the laws of the State of California without regard to its conflict of laws provisions. You and RavenHQ agree to submit to the exclusive jurisdiction of the courts located within the county of Tarrant, Texas to resolve any legal matter arising from the Terms. Notwithstanding this, you agree that RavenHQ shall still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction.